Shift Leader

About The Role

Our Shift Leaders usually take sole responsibility for our stores (often being the only member of management on-site) and get stuck in with a variety of in-store tasks, from serving customers, filling our shelves, picking online orders and completing processes and routines to ensure our stores operate smoothly. 

We’re looking for people who have a can-do attitude, great people skills and will demonstrate great attention to detail and excellent customer service skills. You do not necessarily require any existing leadership/management skills to take on a Shift Leader role, but if you don’t you need to have mastered the retail and customer-service skills required. 

Job Requirements

Aged 18 or over due to the sale of alcohol and tobacco sales and hours of work 

Unrestricted right to work in the UK 

Able to work the hours shown on the job advert

AND Either: 

Previous management/supervisory experience in a retail / fast-paced customer-focused environemnt OR 

Food retail experience (ideally convenience) with a passion for customer-service & looking to progress.

What we’re looking for in the ideal candidate: 

A great personality with the ability to build relationships with customers 

Ability to roll your sleeves up and assist with all in-store activities 

Able to lead a team and ensure tasks are completed on-time

Demonstrate great attention to detail 

Good communicator & listener 

A can-do attitude 

Day to Day Tasks/Duties

Our Shift Leaders deputise for the Store Manager in their absence. You will take accountability for everything that happens in store when you are running shifts as the Duty Manager. You will need to supervise staff and the store to ensure a safe and legal environment for the local community to use. Our shift leaders are out on the shop floor, working alongside colleagues, managing day to day tasks and ensuring the store is operating effectively. By delegating tasks to your team, you will ensure that the store is ready for handover at the end of your shift. 

This is a great entry level supervisory role. If you have the ambition to progress, we have lots of opportunities within our stores and central support teams. We aim to recruit most, if not all, of our Store Managers from Shift Leaders via our excellent internal Store Manager Training Programme where you spend 3-6 months in lots of our stores, covering Store Manager holidays, having your own store (with a buddy Store Manager) and visiting a range of our stores, from smaller local stores to our flagship stores in order to understand how all of our stores operate. On completion of the internal Store Manager Training Programme, you will be appointed into a store as the Acting Store Manager for 6-12 months where you’ll take full responsibility for the store, have regular check-ins with your Area Manager to support you and help you to demonstrate that you can successfully run a store. Once all required tasks are completed, you’ll be permanently appointed to a store (we aim for this to be the store you did your Store Manager trial in). 

Typically, our shift leaders work AM and PM shifts:

AM (Opening) - 6am-3pm

PM (Closing) - 2pm-11pm

Mid Shifts - utilised more in busier stores to provide extra management support 

During these times, you will take accountability for the store as the Duty Manager, often being the only Manager on site. Therefore, you will need to be a fast and logical thinker and have a hardworking personality. 

You may be expected to perform a range of different tasks within this role, from working stock to conducting HR tasks. You will be expected to supervise our Customer Assistants and conduct HR related tasks in the absence (or at the request of) your Store Manager. 

You will be expected to perform other reasonable tasks given by your Store Manager, Area Manager or the Central Support Team.